Spokesperson, Curtrese Garner said that the glitch will not allow the department to access a delinquent customer’s account to apply a payment.
Cold weather will slow water service shutoffs in Detroit, but not halt a nearly yearlong push to collect on accounts 60 days or $150 or more past due.
Chief of Staff Alexis Wiley said UN representatives weren’t interested in the “numbers” — including the 33,000 customers who have signed up for payment plan assistance — when they met with Mayor Mike Duggan.
Mayor Duggan’s top aide said daily shutoffs are down to 350 to 400 and roughly 30,000 people have enrolled in payment plans.
Critics of the shutoffs say public health and children’s welfare are at risk in homes without water, arguing that “every resident has the inherent right to free water.”
The city had given residents who were late on their water bills 15 days to pay up.
The Detroit Water and Sewerage Department is expected to send crews out Tuesday to turn off service to customers who owe money and haven’t made a payment arrangement.
Detroit gave its residents one last chance to make payment arrangements or access help before shut-offs resume next week.
Go Vegan, Get Your Water Bill Paid? PETA Joins The Chorus Of Protests Against Water Shutoffs In Detroit
The animal rights group PETA has joined the chorus of voices in protest of the shutoffs to Detroit residents behind in their water bills.
A spokesperson for the group says at least a dozen vehicles will bring fifty, five- gallon jugs of water.