Web site satisfaction
A record 36 of the top 100 online retailers achieve the “threshold for excellence” on the annual Top 100 E-Retail Satisfaction Index from customer experience analytics firm ForeSee.
A poll of ForeSee federal government clients shows that one-third of e-government Web sites currently has a functional mobile site or mobile app and more than half are planning or developing a mobile site, app, or both, providing evidence that federal government agencies are beginning to recognize the benefits and opportunity of the mobile channel for serving citizens.
The public sector is learning to communicate with citizens in ways that are not usually associated with government services, according to an analysis of the state of social media in the federal government released Tuesday by Ann Arbor-based ForeSee.
Ann Arbor-based ForeSee Results has long shown through its research that Web site visitor satisfaction is a key to loyalty and repeat visits for e-commerce sites. Now, new research shows it’s also a key for loyalty and repeat visits when all a Web site does is give the news.
Ann Arbor-based ForeSee Results Tuesday released the 2010 year-end E-Government Transparency Index, which confirms that online transparency is a key driver of online satisfaction and overall trust in government for many of the Web sites tracking it.
Ann Arbor-based ForeSee Results Monday announced that in its third annual health care benchmark, Web sites for pharmaceuticals and medical products top the list in terms of customer satisfaction. Hospital Web sites also greatly outperform […]