PLYMOUTH (WWJ) — Comcast Business has announced new capabilities for Business VoiceEdge, a cloud-based PBX system for small and medium sized businesses.

The new capabilities extend the unified communications and video calling features of Business VoiceEdge to today’s increasingly distributed and mobile workforce.

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Now users can benefit from having their UC features easily managed from their iOS- or Android-based mobile phone.

Widely available across 39 states over Comcast’s fully managed IP network, Business VoiceEdge recently earned Comcast Business the No. 1 position for the second consecutive year in the Infonetics 2013 North America Business VoIP Service Leadership Scorecard.

“As organizations continue to integrate cloud computing and bring-your-own-device into the workplace, there is an increasing need for mobile solutions that will deliver unified communications across today’s agile workforce,” said Diane Myers, principal analyst for Voice Over Internet Protocol and UC services at Infonetics Research. “Implementing a mobile work environment will enable today’s distributed workforce to communicate, collaborate, and deliver better customer service, and in turn provide organizations with increased productivity, reduced costs and an improved business processes.”

The following new capabilities are available now for current and new Business VoiceEdge customers:

* VoiceEdge mobile application — Available as a free download for iOS and Android operating systems, the mobile app provides an easy-to-use interface to manage business voicemail and “Be Anywhere” features that allow business calls to be answered from virtually any phone, anywhere.

* Teleworker – Business VoiceEdge can be installed at an employee’s home office, providing the same voice capabilities at home that they have in the office.

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* Softphone — Available for PC or Mac, this application allows users to make and receive phone calls directly from their computer using their business phone number. When used in conjunction with a video camera, it also enables video calling.

* Video calling — This capability enables point-to-point HD-quality video calls for Business VoiceEdge phones with a built-in camera, or built-in or external cameras used in conjunction with the Business VoiceEdge softphone. Customers can easily add video during a phone call with the press of a button.

The Birmingham Bloomfield Chamber of Commerce in Michigan uses Business VoiceEdge to seamlessly interact with its staff and the community at large.

“The Birmingham Bloomfield Chamber has been very satisfied since upgrading to the Business Voice Edge system earlier this year,” said chamber president Joe Bauman. “Our staff enjoys the convenience of a Web-based system and the flexibility it provides in managing your time and availability. And the sound quality and reliability is every bit as good as a traditional telephone system.”

Comcast says the mobility features of Business VoiceEdge can increase a worker’s ability to communicate, collaborate, innovate and deliver better customer service — all while away from the desk.

“Our new Business VoiceEdge mobility capabilities give workers seamless voice and unified communications that are tightly integrated with both their corporate offices and their preferred mobile devices,” said John Guillaume, vice president, product management at Comcast Business. “These capabilities allow employees to improve their communications and productivity while at the office, on the road or working remotely.”

Business VoiceEdge is part of the Comcast Business suite of voice solutions, including Business Voice, a voice line service designed for small businesses, and PRI Trunks, a trunking phone service for larger organizations that works with existing PBX equipment. Business VoiceEdge is delivered over Comcast’s advanced network, which spans 20 of the nation’s top 25 markets.

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