By Edward Cardenas

ROMULUS (CBS Detroit) – Corporate travel managers have named Delta Air Lines the top airline for the fourth consecutive year in a survey by “Business Travel News.”

This is the first time a carrier has received the top ranking for four consecutive years in the Business Travel News Annual Airline Survey.

“Recognition from corporate travel managers for the hard work and commitment of the entire team of Delta’s 80,000 worldwide employees is important validation that we continue to lead the industry for our customers,” said Ed Bastian, Delta’s President, in a release. “Delta’s culture of hospitality, continuous improvement and unwavering dedication to be thoughtful in making travel better resonates with business travelers who depend on us to keep raising the bar on service.”

The airline ranked first among carriers in all 10 categories, with gains in key areas of the survey, including: Value of Relationships with Account Managers and Sales Representatives; Quality of Customer Service; and Networks, Airline Partnerships and Frequencies, according to the airline.

“We congratulate Delta on its historic accomplishment of being selected by the Business Travel News subscribers four years in a row to receive our highest honor in this year’s Annual Airline Survey,” said Louis Magliaro, Group publisher – The BTN Group, in a release. “Delta is the first airline in our survey’s 17-year history to capture top honors four times in a row, which clearly demonstrates the efforts of the Delta team’s efforts to be recognized by industry professionals across all survey categories.”

The survey is voted on by corporate travel managers. Airlines which participated in the survey included  American, Southwest, United and US Airways.

Delta is Detroit Metropolitan Airport’s largest carrier and operates nearly 500 departures to 137 destinations from its international hub at Metro.


Leave a Reply