ForeSee Introduces New Multichannel Customer Experience CapabilitiesThe Ann Arbor customer experience analytics firm ForeSee Thursday rolled out a new product called the ForeSee cx360 SM platform.
Research Reveals E-Government Outperforms Private Sector in Citizen SatisfactionForeSee, the global leader in technology-driven customer experience analytics, today released the 2013 third-quarter E-Government Satisfaction Index in partnership with the American Customer Satisfaction Index. The report revealed that federal government websites led their private sector counterparts in citizen satisfaction and that people increasingly turn to mobile devices to access the Internet.
Awards And Certifications From Oct. 11-13The latest industry-related awards and certifications earned by Michigan's technology-focused companies, institutions, groups and individuals.
HR Notices From Oct. 3The latest staffing, leadership and boardroom news from Michigan's technology-focused companies, institutions, groups and individuals
ForeSee's Mobile Business Attracts 60 New CustomersAnn Arbor-based ForeSee, the global leader in technology-driven customer experience analytics, announced that 60 new companies have recently started measuring and analyzing their mobile customer experience with ForeSee.
ForeSee CEO Larry Freed Introduces Enhanced Tool for Measuring Word-of-MouthIn a new book, Freed said the old method for gauging customer loyalty and recommendations overstates naysayers and can lead to wasted marketing dollars.
ForeSee: Consumers Now Like Mobile Devices Over PCs For Media, Entertainment
ACSI: Search Engines, Social Media Sink Satisfaction With E-BusinessCustomer satisfaction with e-business tumbles to its lowest score since 2003 according to the American Customer Satisfaction Index E-Business Report released today in partnership with the Ann Arbor-based customer experience analytics firm ForeSee.
ForeSee Releases Word-of-Mouth Index Benchmark, Showcasing Customer Loyalty For Top 100 U.S. BrandsForeSee, a provider of technology-driven customer experience analytics, today released the Word-of-Mouth Index (WoMI): Top 100 Brands Edition report – highlighting customer recommendation scores for the top 100 U.S. brands across industries.
B2B Online Customer Satisfaction Lags Behind B2C, ForeSee Research ShowsThe online customer satisfaction of business-to-business companies has improved, but continues to lag behind business-to-consumer comapnies, according to new survey results released by Ann Arbor-based ForeSee.
Online, Mobile Customer Satisfaction Varies Within Financial Industry, ForeSee ShowsCredit unions lead and stockbrokers trail when it comes to online and mobile cusotmer satisfaction with the financial services industry.