TechTeam Presents Help Desk Webinar: Southfield-based Stefanini TechTeam will present a “Global IT Helpdesk Transformation Webinar” Tuesday, Oct. 25 from noon to 1 p.m. Eastern time, featuring Jerry McElhone, globsl business development manager at TechTeam, and Scott Kessler, solutions architect at TechTeam. IT leaders looking to transform their services to the global level must navigate a daunting range of tool sets, time zones and language differences. The successful global service desk must adopt a proactive rather than a reactive customer support model, with a goal of eliminating costly downtime by helping their customers implement improved IT processes. More at