LANSING — Talk to a support staffer in less than a minute, guaranteed.

Liquid Web, a managed hosting company headquartered in Lansing, has recently updated its service level agreement to include 59 second response times to its telephone and live chat support.

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The company has long branded its support services as “heroic,” offering a 30-minute help desk and hardware replacement guarantees in addition to price lock-in and 100 percent uptime, with 1,000 percent compensation of time credited for surpassing the SLA commitments.

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“We take great pride in offering a level of support that goes above and beyond anything our customers have ever experienced,” said Liquid Web founder and CEO Matthew Hill. “Our recent support stats have been eye opening in a very positive way and that allowed us a level of comfort in offering our users something we’d never seen anywhere else.”

Liquid Web has gone to great lengths to ensure that customers enjoy a uniquely interactive experience with their Web host. By offering 10 times the amount of time credited in the event the SLA commitment is surpassed as well as an enhanced stable of response times — even more rapid than before — those looking for guaranteed uptime have a valuable option at their disposal. Along with this announcement, Liquid Web notes that it will continue to investigate support stats and user suggestions in order to continue to improve upon its “Heroic Promise” as the company grows.

Liquid Web is a privately held managed Web hosting company founded in 1997, with three wholly owned data centers in Lansing, a software development office in Scottsdale, Ariz. and a data center in Phoenix, Ariz. Liquid Web has more than 20,000 clients served in more than 120 countries.

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