LANSING (WWJ/AP) – A service that lets people make appointments in advance for visits to Michigan Secretary of State branches has been used more than 1 million times since being launched less than a year ago.
Secretary of State Ruth Johnson says the “MI-TIME line” service is available in 10 of the busiest offices. Customers who use the service will receive a phone call or text message with an estimated wait time when they’re about to called.
Customers without a phone or Internet access can still use the MI-TIME Line service at a branch by checking in with their phone number. They can then run errands while waiting for their appointment and will be alerted to come back to the office when it’s their turn in line.
The service is offered at the SUPER!Centers in Clinton Township, Detroit, Flint, Grand Rapids, Lansing, Livonia and Pontiac, as well as three PLUS offices in Southfield, Taylor and Troy.
“The customer feedback to MI-TIME Line has been incredible.” Johnson said in a statement. “Customers love the ability to make appointments and get in line from home. For the first time, people can run errands while they wait, and they’ll get a call or text when they’re about to be called up.”
Customers can set their appointment and “get in line” online at www.michigan.gov/mitimeline.
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