Amazon Soars; Netflix Plummets in ForeSee Holiday StudyThe customer experience analysis firm ForeSee has released the results of its annual Holiday E-Retail Satisfaction Index, showing that after seven years spent jockeying for first place in the Index, Amazon and Netflix are headed in opposite directions.
ForeSee On Cyber Monday: Sales Booming, But Customers Less SatisfiedThe customer experience analytics firm ForeSee Wednesday released its annual analysis of Cyber Monday customer satisfaction suggesting that some online shoppers may not be as satisfied with the holiday shopping season as retailers likely are.
ForeSee Reaches Settlement With LodsysAnn Arbor customer satisfaction measurement firm settles patent dispute
ForeSee Celebrates 10th Birthday With Shorter Name, Expanded ServicesForeSee Results has taken a few letters off for its 10th birthday. The Ann Arbor company that meausres customer satisfaction online is now called simply ForeSee.
Client Wins From August 9New business won by Michigan's technology-focused companies
New Report Targets Criteria For E-Gov ImprovementAnn Arbor-bsaed ForeSee Results Tuesday issued its quarterly report on the American Customer Satisfaction Index's E-Government Satisfaction Index, which recommends that the .gov Task Force consider traffic, the amount of redundancy, and citizen experience as criteria for making their decision on how to consolidate e-gov Web sites and reduce duplication.
ForeSee Results, CareTech Partner At Oakwood Healthcare SystemAnn Arbor-based ForeSee Results and Troy-based CareTech Solutions announced they are partnering to support Dearborn-based Oakwood Healthcare System with customer-satisfaction-driven Web technology.
Customer Satisfaction with E-Banking Regains Its FootingCustomer satisfaction with online banking increased its lead over customer satisfaction with the overall banking experience, according to the U.S. 2011 ForeSee Results Online Banking Study, released Thursday.
ForeSee Results Shows Relationship Between Customer Satisfaction, Purchase IntentAnn Arbor-based ForeSee Results Tuesday released its annual assessment of the top 100 online retailers, showing that customer satisfaction with e-retail remains at an all-time high score of 78 on the study's 100-point scale
Web Site Customer Satisfaction Means Repeat Visits For The News, TooAnn Arbor-based ForeSee Results has long shown through its research that Web site visitor satisfaction is a key to loyalty and repeat visits for e-commerce sites. Now, new research shows it's also a key for loyalty and repeat visits when all a Web site does is give the news.
ForeSee Results Breaks Down Impact of Social Media on Web TrafficSocial media has very little direct impact on most Web site traffic, according to new research released Thursday from Ann Arbor-based ForeSee Results.
Tweaks Boost Student Satisfaction With Gale ProductFarmington Hills-based Gale, part of Cengage Learning, today announced results of independent customer satisfaction research and analysis revealing that high school students are more satisfied with the Gale In Context platform, designed based on user input and an in-depth study of student research processes
ForeSee Announces Satisfaction Measurement for Mobile EnvironmentAnn Arbor-based ForeSee Results announced the launch of CS Mobile, a new product that quantifies customer satisfaction with companies' mobile apps and mobile sites in order to identify improvements that can generate the greatest returns.
ForeSee Results Report: E-Gov Transparency, a Year in ReviewAnn Arbor-based ForeSee Results Tuesday released the 2010 year-end E-Government Transparency Index, which confirms that online transparency is a key driver of online satisfaction and overall trust in government for many of the Web sites tracking it.
Customer Satisfaction with E-Commerce StallsThe American Customer Satisfaction Index’s annual E-Commerce Report, produced in partnership with Ann Arbor-based ForeSee Results, shows that customer satisfaction with e-commerce Web sites fell 2.6 percent from a year ago to 79.3 on the ACSI’s 100-point scale, its lowest score since 2004.