RightNow Technologies Selects Compuware Changepoint: Detroit-based Compuware Corp. (Nasdaq: CPWR) today announced that RightNow Technologies (Nasdaq: RNOW) chose Compuware’s project portfolio management system, Changepoint, to help RightNow’s professional services division deliver valuable information to enhance client support and automate key service management and delivery processes. RightNow provides cloud-based customer experience software and services. “RightNow is dedicated to delivering superior professional services to our clients,” said Marcus Bragg, General Manager, Americas, RightNow Technologies. “With Changepoint PSA’s technology and depth of experience, RightNow can continue to achieve customer service excellence.” Changepoint PSA provides RightNow with workflow flexibility to automate its RPM methodology, automate key processes such as invoicing, billing and collections, streamline resource management and simplify revenue recognition. ”RightNow’s commitment to services as a strategic engine for growth is a perfect pairing with Changepoint,” said Lori Ellsworth, vice president at Compuware Changepoint. “Changepoint will help this leading cloud-based solution provider streamline and automate service delivery and realize its brand promise of services excellence and extreme customer satisfaction.” Compuware Changepoint allows technology companies to maximize professional services profitability while maintaining a focus on effective product decisions and delivery. Changepoint’s integrated system marries professional services automation with project portfolio management to provide total operational visibility allowing product-centric technology companies to drive services growth with strong margins, deliver a competitive product and services mix for high ROI, and maintain top-line revenues and bottom-line profitability. More at www.compuware.com.
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