Client Wins From August 19

Eddie Bauer To Boost Customer Satisfaction With ForeSee Results: ForeSee Results Thursday announced that it is working with Eddie Bauer to measure customer satisfaction for the outdoor brand that offers signature outerwear, premium-quality clothing, accessories, and world-class mountaineering gear. ForeSee Results will be measuring customer satisfaction across the company's 370 stores in the United States and Canada, call centers, catalogs, and website. "Our continued success relies on maintaining high customer satisfaction levels across all touch points, and we have to be able to measure satisfaction with all of those touch points in order to manage, maintain, and improve them," said Ann Perinchief, senior vice president at Eddie Bauer. "ForeSee Results will help us understand how customers experience our brand across various channels and how their experiences affect sales, loyalty, recommendations and overall satisfaction." ForeSee Results applies a proven, scientific methodology developed at the University of Michigan to Eddie Bauer's online and offline marketplaces in order to measure satisfaction and identify areas of improvement with the greatest return on investment. ForeSee Results is able to understand the impact of satisfaction in one channel on behavior across channels, which helps Eddie Bauer get a more complete and actionable picture of the customer experience. More at www.ForeSeeResults.com.

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