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New Contact Center To Create 300 Jobs In Holland

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Ft. Worth, Texas-based Novo 1, a provider of inbound and outbound customer interaction services and a portfolio company of the Glencoe Capital Michigan Opportunities Fund, has opened a new 37,000 square-foot customer-service center in Holland.

“There is no better way to celebrate Labor Day than by creating new jobs in America,” said Mary Murcott, CEO of Novo 1. “With the opening of our dream Michigan contact center we will be creating 300 new jobs over the next several years.”

Novo 1 has invested more than $2 million in the call center with an emphasis on security, technology and commitment to the environment.

Said David Evans, chairman and chief investment officer of Glencoe Capital LLC: “Michigan’s greatest asset and the engine of its vitally important economic recovery is the intellectual, interpersonal and initiative skills of its people, which have grown strong despite the adversity its citizens face. These qualities are what Novo 1 saw in bringing its major operation expansion to Michigan.”

The new Holland contact center features a spacious and open design to allow collaboration with team leaders and agents. The center will accommodate 291 customer service representatives and 21 team lead stations. Three multi-synched training rooms feature multimedia allowing for 72 training seats and 3 training instructor seats.

AT&T outfitted the center with its telecommunications products and services, including AT&T Connect conferencing and fully managed VPN service. 

“Every day, AT&T invests in its infrastructure and network to deliver stronger service and more advanced products for our customers,” said James Murray, president of AT&T Michigan. “Those investments also help promote expansion of new businesses and the creation of jobs in communities like Holland and across Michigan. We’re proud of our investments in Michigan and celebrate the opportunity to come from today’s grand opening.”

Not only does the center have the latest telecommunications equipment, but Novo 1 also demonstrates its commitment to the environment with the center’s green features, including:

* An Active Power Rotary and uninterruptible power system that is non-toxic, 98 percent efficient, with no lead acid core batteries, doesn’t require special ventilation, no spill containment required and takes up a small footprint.
* 100 percent recyclable and sustainable carpeting throughout the contact center.
* Energy Star compliant computers and monitors.

In addition to its green features, security at the contact center is paramount, and Novo 1’s Holland Contact Center has local and remote monitoring around the clock. Sensitive areas have three layers of security. There are no exposed data cables from network systems equipment to computers. Cables are buried in a concrete floor in under-floor conduit. Customized workstations feature a locking chase that physically secures customer service representative computers from access by agents. Only designated IT personnel have access to the computers. No CD, DVD, media or USB thumb drive intrusion is permitted. Electrical receptacles are secured so there is no uninterrupted power supply overload.

Novo 1 offers services in the health care, financial, retail, energy and logistics industries.

More at www.novo1.com.

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