Skype is working to fix an outage in hopes of restoring connections.
A message on Skype’s website says the outage started Wednesday after “we noticed that the number of people online on Skype was falling, which wasn’t typical or expected.
Some people are having problems signing in to Skype. Others are having problems sending text messages with Skype.
The company says many “supernodes” were taken offline by a problem affecting some versions of Skype.
Engineers are “creating new ‘mega-supernodes’ as fast as they can, which should gradually return things to normal,” according to a message on the website Thursday. “This may take a few hours, and we sincerely apologise for the disruption to your conversations. Some features, like group video calling, may take longer to return to normal.”
Skype is software that enables the world’s conversations. Millions use it to make free video and voice calls, send instant messages and share files with other Skype users.