Ann Arbor-based ForeSee Results announced that it has launched a mobile portal application that will enable clients to access customer satisfaction scores from an iPhone, allowing immediate access to critical voice-of-customer data from the user-friendly iPhone touch screen.
The mobile portal application provides a portable view of customer satisfaction data, viewed daily, weekly or monthly that can be always available during meetings, travel, and away from the office.
The mobile portal app is free and provides helpful snapshots of critical customer satisfaction data, including:
* Summary views for daily, month-to-date, and previous month scores
* 30-day average scores for elements that drive satisfaction, overall satisfaction and future behaviors, as well as prior period change for each score
* Trend lines for overall customer satisfaction and model elements
* Satisfaction data for key user segments established in the Online Portal.
“We’ve had heavy demand for this kind of mobile portal app,” said Mitchell Cohen, vice president of technology at ForeSee Results. “We’re finding many of our clients keep such close tabs on their data that they want to be able to access it anytime from anywhere.”
The application is available in the iTunes store now, and is coming to other mobile phones in 2011.
More at www.ForeSeeResults.com.