Ann Arbor-based ForeSee Results and Troy-based CareTech Solutions announced they are partnering to support Dearborn-based Oakwood Healthcare System with customer-satisfaction-driven Web technology.
CareTech Solutions is an information technology and Web products and services provider for more than 180 hospitals nationwide, and has been working with Oakwood Healthcare Systems since 2006. ForeSee Results offers customer satisfaction management firm. ForeSee and CareTech formed a partnership in 2010 with the goal of helping hospitals nationwide make technology investments and decisions that are informed by voice-of-customer data and analysis.
“The partnership between ForeSee Results and CareTech Solutions provides Oakwood with a competitive advantage, allowing us to capture and integrate customer feedback into our online presence,” said Dave Stanis, director of digital communications at Oakwood Healthcare System. “ForeSee’s methodology generates the customer intelligence we need to ensure our Web site reflects the needs of the market. As our Web partner, CareTech is then able to implement the recommendations in a meaningful and effective manner. It’s a hugely valuable collaboration for us as the client.”
Added Pam Hedman, director of client services at CareTech: “I’ve worked with ForeSee Results as a client and as a partner. Their unparalleled data-driven analysis is gold for a hospital Web team as they are evaluating market needs with website features and functionality.”
And Larry Freed, president and CEO of ForeSee Results, added, “CareTech Solutions is the clear leader in its industry and is the perfect partner for us when working with an organization like Oakwood who has demonstrated such a clear commitment to the customer experience through technology-driven enhancements. Our partnership allows us to seamlessly implement customer-driven improvements to the online experience.”