CFI Group’s New Software Gives Remote Document Access From The Cloud

ANN ARBOR — CFI Group Thursday announced the official rollout of its new Document Management Module. The module is fully integrated with CFI Group’s Customer Feedback Insights Platform.

The CFI Platform offers customers a robust enterprise feedback management system that provides them with the right tools to measure the customer experience across multiple channels. As part of the CFI Platform’s Workflow suite, the Document Management Module is a cloud-based storage system that organizes all of your program files in a central location.

“Traditional applications are awkward and rigid and consequently end up holding back the development of a business,” said Terry Redding, director of product development for CFI Group. “Today’s businesses need a flexible system that changes with them and having a platform and tools that adjust and adapt with their needs is essential. This module reflects those needs by allowing users to quickly and efficiently access information whenever they need.”

With information at users’ fingertips, the Document Management Module enables them to make better, more informed decisions that will further drive customer satisfaction.

As a cloud application it offers organizations the benefits of always being accessible despite their physical location or device. The application is configurable to meet the needs of each user and allows organizations to set parameters so that individuals are only able to view documents they are granted access to.

“Our document management tool supports the growing trend of working remotely and permits users to manage their files wherever they are,” added Redding.  “This allows them to quickly respond to customer satisfaction needs as all of their documents are organized on the CFI Platform.”

CFI Group is a global leader in providing advanced customer-satisfaction analytics through a combination of its Customer Feedback Insights EFM platform and it’s more than 20 years of market research experience. The CFI platform applies the science of the American Customer Satisfaction Index to continuously measure the customer experience across multiple channels, to benchmark performance and to prioritize improvements for maximum business impact.

CFI Group, headquartered in Ann Arbor, was founded in 1988 by Claes Fornell, one of the world’s leading experts on measuring customer satisfaction and developer of the ACSI. CFI Group serves global clients from a network of offices worldwide in a variety of industries, including financial services, hospitality, manufacturing, telecom, retail and government.

The American Customer Satisfaction Index is the only uniform, cross-industry measure of customer satisfaction proven to predict financial results. Developed at the University of Michigan’s Ross School of Business, the ACSI is a leading economic indicator of consumer spending in the United States.

The ACSI measures more than 225 companies and organizations across 47 industries, representing close to half of the U.S. economy. Nearly 20 years of data from the ACSI show that customer satisfaction is an indicator of financial results on both macro and microeconomic levels, including shareholder value and cash flow volatility. The U.S. government also uses the ACSI as the gold standard of satisfaction measurement for its agencies.

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