DETROIT — (WWJ) The winds of Isaac are being felt at GM’s Renaissance Center headquarters.
“We have a team of people that are working specifically on this hurricane,” said Mary Ann Adams, Onstar crisis incident manager.
As of Monday afternoon, Isaac was technically tropical storm. But it could be a category 1 hurricane by Tuesday morning, with watches and warnings in effect from Southern Florida to Louisiana.
Onstar’s already reported an increase in calls from Florida.
“We had subscribers calling in who needed to get out of the area, and we were providing them routes to get out of the area,” said Adams.
From hurricanes to wildfires, Onstar has dealt with dozens of disasters over the years, and has even set up a Hurricane Preparation Checklist for its subscribers.
There is a special Onstar Command Center set up in the Renaissance Center, which monitors weather and news broadcasts from around the country. Adams says that allows them to deploy their resources efficiently.
“We may need to bring in additional staff, due to any evacuations that are called,” she said. “So, what we do is start gathering information, and make sure that our advisors are prepared.”