DETROIT — Realtech AG, a Germany-based SAP consultant and IT management provider, will use Detroit-based Compuware Corp.’s dynaTrace Data Center Real User Monitoring application performance management software as part of its IT service management offering, called theGuard Service Management Center.
The move will enable Realtech to enhance application performance driven by end-user experience across SAP, web, non-web and cloud applications.
Cornelia Pohl-Springer, manager of product development for theGuard at Realtech, said the collaboration will allow her company “to deliver world-class APM capabilities to our current and future customers … Our combined solution enables customers to have full visibility and control of their IT environments with high operational efficiency while ensuring customer satisfaction. Customers are able to quickly prioritize problems by business impact and get a complete view of all business processes from an end-user perspective.”
Compuware’s DC RUM solution is based on highly scalable agentless technology and offers broad application and technology platform support. Realtech’s theGuard is Europe’s leading provider of software for enterprise-wide IT service management. From managing applications and any type of IT-enabled business process, to monitoring networks and systems, theGuard supports the most important aspects of IT Management today.
The result is a reduction in IT total cost of ownership by dramatically increasing data center operational efficiency and support desk productivity, as well as improving end-user satisfaction. With fault domain isolation visibility across the entire application delivery chain, service slowdowns and disruptions that affect end-users can be identified and resolved faster. IT organizations can easily prioritize issues and problems based on business impact and resolve them before they impact company brand or revenue.