TROY — Lori Jo Vest of LJV Consulting LLC and Marilyn Suttle, Michigan-based authors of the book “Who’s Your Gladys? How to Turn Even the Most Difficult Customer into Your Biggest Fan,” have built an extensive bank of free customer service and business podcasts for use by businesses, associations and other service-minded organizations.
The series resides at http://www.whosyourgladys.com/podcast.html. The podcasts feature best-selling authors, customer service experts and thought leaders in a variety of business categories.
“We’ve been fortunate that so many celebrated business experts have been willing to share their wisdom so freely,” noted Vest. “The podcasts are filled with valuable tips and strategies that business can put into place immediately. They provide an excellent way to keep everyone’s attention on what it takes to increase profits – exceptional service which brings repeat business.”
Added in February, the newest podcast features Jon DiJulius, best-selling author and successful entrepreneur. DiJulius owns two businesses, John Robert’s Spa, a chain of upscale Cleveland locations named one of the top 20 salons in America and The DiJulius Group, a consulting firm focused on changing the world by creating a customer service revolution.
Vest and Suttle partner to offer a variety of success-building keynotes, customer service model development, custom workshops and one-on-one coaching to companies in a variety of industries. Their book, “Who’s Your Gladys? How to Turn Even the Most Difficult Customer into Your Biggest Fan,” was published by the American Management Association’s publishing division, AMACOM/New York and is sold around the world. You can visit the website and blog for their customer service work at www.whosyourgladys.com.