PARIS (WWJ) — Capgemini, a global provider of consulting, technology and outsourcing services, Monday announced a $40 million agreement to support a comprehensive smart meter program with Jackson-based Consumers Energy.
Part of the $750 million Smart Energy Program, Capgemini’s work will involve the implementation of smart metering technology and associated network and computing infrastructure, essential to the installation of approximately 1.8 million electric and 600,000 gas Advanced Metering Infrastructure endpoints throughout Consumer Energy’s service territory.
The program will be led by the systems integration team from Capgemini’s North America Application Services unit in collaboration with Itron and SAP. Itron will support the implementation with its cellular-based network communications solution equipped with data collection applications and Itron’s meter data management system. SAP will provide architectural development and quality assurance professional services for the program. The effort is expected to allow Consumers Energy to improve its customer service by providing more accurate bills, improving outage response, and delivering programs to help customers save energy and money.
“Through this program, Consumers Energy will enhance our operational capabilities and create new ways to provide customer value,” said Patti Poppe, vice president of customer experience and operations. “Capgemini has a strong understanding of these programs and their expertise will be invaluable as we collaborate in a process to enhance our customer service.”