ChannelNet promotes Smith to VP: Dearborn-based ChannelNet, a provider of customer acquisition, retention and conquest digital services, said Monday it had named Molly Smith as vice president of customer support and services. Smith has more than a decade of customer relationship and change management experience and will be responsible for all support of the ChannelNet brand and channel partner programs. These include Benjamin Moore’s retail store website and contractor referral program, Hunter Douglas’ dealer website program, and automotive systems for Hyundai, Kia, VW, Audi, BMW, Ally and numerous other digital programs. In her new role, Smith is charged with partnering with the brands to institutionalize changes across their organization and sales channels. Earlier, Smith was the director of ChannelNet’s eBusiness Support Center. She retains responsibility for the eBusiness Support Center, a team responsible for a wide range of support needs such as marketing program enrollment, program compliance monitoring, search engine optimization, vanity domain optimization, social media, email marketing campaigns, inbound problem resolution and outbound communications including phone and email support, help desk and support services such as training, content management, asset creation, user guides, trade show support, copywriting, reporting, and technical trouble shooting. Her previous experience includes frontline support, training, and leadership positions with several automotive suppliers, including EDS. Smith is a Ferris State University graduate and resides in Royal Oak. More at http://www.channelnet.com.
Tellurex Adds UM’s Thomas Kinnear to board: Traverse City-based Tellurex Corp. announced Monday that Thomas Kinnear, the D. Maynard Phelps professor of business administration and marketing at the University of Michigan’s Ross School of Business, had been elected to an open position on the Tellurex board of directors. Kinnear was the founding executive director of the Ross School’s Samuel Zell and Robert H. Lurie Institute for Entrepreneurial Studies. Tellurex develops and builds thermoelectric products and applications for medical testing equipment, wireless sensors, thermally controlled enclosures, personal power generators and other applications. More at www.tellurex.com.