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Claes Fornell

acsi

Mobile Offers Means For Government Agencies To Increase Web Satisfaction

Nearly one in three visitors to federal government Web sites are accessing those sites via a mobile phone or tablet, according to the latest American Customer Satisfaction Index E-Government Satisfaction Index, released Monday in partnership with the Ann Arbor customer experience analytics firm ForeSee.

WWJ Newsradio 950–04/23/2013

Photo Credit: Thinkstock.com

Tablets Drive Satisfaction With PCs Up: TVs, Electronics Improve, Appliances Steady

Strong customer satisfaction prevails across three durable goods industries in 2012, with nearly all companies showing improvement compared with a year ago, according to a report released today by the American Customer Satisfaction Index.

WWJ Newsradio 950–09/18/2012

acsi

ACSI: Passenger Discontent Pervasive For Airlines; Satisfaction Up For Hotels, Restaurants

Customer satisfaction results for five industries showed improvement for dining and lodging, but a downturn for air travel, according to a report released Tuesday by the American Customer Satisfaction Index.

WWJ Newsradio 950–06/21/2011

Transparency Helps E-Government Increase Citizen Satisfaction

A new study shows American citizens are quite satisfied with federal government Web sites that provide a range of services, from securing benefits to serving as a resource for research and information. The American Customer […]

10/26/2010

ACSI: Detroit Tops Auto Industry for the First Time Ever

Customer satisfaction with domestic automobiles has shown resilience despite an overall decline for the industry, according to a report released today by the American Customer Satisfaction Index. Overall satisfaction with cars and trucks dipped 2.4 […]

08/17/2010

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