Claes Fornell

Mobile Offers Means For Government Agencies To Increase Web SatisfactionNearly one in three visitors to federal government Web sites are accessing those sites via a mobile phone or tablet, according to the latest American Customer Satisfaction Index E-Government Satisfaction Index, released Monday in partnership with the Ann Arbor customer experience analytics firm ForeSee.
Tablets Drive Satisfaction With PCs Up: TVs, Electronics Improve, Appliances SteadyStrong customer satisfaction prevails across three durable goods industries in 2012, with nearly all companies showing improvement compared with a year ago, according to a report released today by the American Customer Satisfaction Index.
ACSI: Passenger Discontent Pervasive For Airlines; Satisfaction Up For Hotels, RestaurantsCustomer satisfaction results for five industries showed improvement for dining and lodging, but a downturn for air travel, according to a report released Tuesday by the American Customer Satisfaction Index.
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