Contact Center Benchmark

Contact Center Customer Satisfaction Leads to Increased Recommendation and Likelihood to Purchase, ForeSee ShowsForeSee Thursday released its annual Contact Center Benchmark, which reports on customer satisfaction and allows companies to determine how their contact center experience compares to industry averages.
ForeSee Describes Consumers' Love-Hate Relationship With Contact CentersForeSee released its February Contact Center Benchmark, which allows companies to determine how the contact center experience they provide compares to industry averages and customer expectations.
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