Contact Center Benchmark


Contact Center Customer Satisfaction Leads to Increased Recommendation and Likelihood to Purchase, ForeSee Shows

ForeSee Thursday released its annual Contact Center Benchmark, which reports on customer satisfaction and allows companies to determine how their contact center experience compares to industry averages.

WWJ Newsradio 950–05/02/2013


ForeSee Describes Consumers’ Love-Hate Relationship With Contact Centers

ForeSee released its February Contact Center Benchmark, which allows companies to determine how the contact center experience they provide compares to industry averages and customer expectations.

WWJ Newsradio 950–03/29/2012