Customer Satisfaction Measurement

foresee 5-12

Southwest Airlines, Choice Hotels, Marriott Top Mobile Travel Satisfaction Index

Customers give high marks to Southwest Airlines for providing the best mobile experience, making the airline the one to beat on mobile devices as well as in the air, according to new research from the Ann Arbor-based customer experience analytics firm ForeSee.

WWJ Newsradio 950–03/26/2013

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