Customer Satisfaction

Quicken Loans Receives Fourth Consecutive Mortgage Origination Award From J.D. PowerDetroit-based Quicken Loans, the nation's largest online retail mortgage lender, today announced that for the fourth consecutive year it has been ranked by J.D. Power as the highest in the United States in "customer satisfaction" among all major home loan lenders for primary mortgage origination.
Despite Sequestration, Government Contact Center Metrics Increase Across The BoardPrivate sector contact centers are lagging behind a surprising entity -- the government -- when it comes to satisfaction, according to a new study by CFI Group, the Ann Arbor-based customer satisfaction and technology analytics firm.
HR Notices From Oct. 3The latest staffing, leadership and boardroom news from Michigan's technology-focused companies, institutions, groups and individuals
Can Demand Keep Up For Tech As Buyers Become Less Satisfied?Customer satisfaction has dropped for household appliances and electronics, but pent-up demand and a consumer penchant for the newest technology has kept sales strong, according to a report released today by the Ann Arbor-based American Customer Satisfaction Index.
Customer Satisfaction With Automakers Declines A BitAutomakers are not pleasing customers as much as they did a year ago, although pent-up demand is pushing strong sales, according to a report from the American Customer Satisfaction Index.
ACSI: Search Engines, Social Media Sink Satisfaction With E-BusinessCustomer satisfaction with e-business tumbles to its lowest score since 2003 according to the American Customer Satisfaction Index E-Business Report released today in partnership with the Ann Arbor-based customer experience analytics firm ForeSee.
Customer Satisfaction With Airlines, Restaurants, Shipping Improves; Fast Food, Hotels StableMajor airlines do a better job of satisfying their passengers for a second straight year, according to a report released today by the American Customer Satisfaction Index organization in Ann Arbor.
B2B Online Customer Satisfaction Lags Behind B2C, ForeSee Research ShowsThe online customer satisfaction of business-to-business companies has improved, but continues to lag behind business-to-consumer comapnies, according to new survey results released by Ann Arbor-based ForeSee.
CFI Group Launches Credit Union Barometer to Measure Member ExperienceCFI Group, a customer satisfaction technology and analytics firm, announced the official rollout of its new Credit Union Barometer survey program.
Online, Mobile Customer Satisfaction Varies Within Financial Industry, ForeSee ShowsCredit unions lead and stockbrokers trail when it comes to online and mobile cusotmer satisfaction with the financial services industry.
Contact Center Customer Satisfaction Leads to Increased Recommendation and Likelihood to Purchase, ForeSee ShowsForeSee Thursday released its annual Contact Center Benchmark, which reports on customer satisfaction and allows companies to determine how their contact center experience compares to industry averages.
ForeSee Research Shows Customer Satisfaction Increases Loyalty At Entertainment, News SitesAnn Arbor-based ForeSee Thursday released a benchmark report on customer satisfaction trends for news and entertainment Web and mobile sites in the first quarter of 2013.