Customer satisfaction with credit unions broke all prior records this year, according to a report released Tuesday by the American Customer Satisfaction Index.
The customer experience analytics firm ForeSee Wednesday released its annual analysis of Cyber Monday customer satisfaction suggesting that some online shoppers may not be as satisfied with the holiday shopping season as retailers likely are.
ForeSee Thursday released its September Mobile Benchmark, a yardstick that companies can use to determine whether the mobile Web experience they are providing is exceeding or falling short of industry averages and customer expectations.
Ann Arbor-bsaed ForeSee Results Tuesday issued its quarterly report on the American Customer Satisfaction Index’s E-Government Satisfaction Index, which recommends that the .gov Task Force consider traffic, the amount of redundancy, and citizen experience as criteria for making their decision on how to consolidate e-gov Web sites and reduce duplication.
Flint-based Diplomat Specialty Pharmacy, the nation’s largest privately held specialty pharmacy company, said a new annual patient satisfaction survey showed 99 percent overall customer satisfaction.
Customer satisfaction with online banking increased its lead over customer satisfaction with the overall banking experience, according to the U.S. 2011 ForeSee Results Online Banking Study, released Thursday.
Ann Arbor-based ForeSee Results Tuesday released its annual assessment of the top 100 online retailers, showing that customer satisfaction with e-retail remains at an all-time high score of 78 on the study’s 100-point scale
Ann Arbor-based ForeSee Results announced the launch of CS Mobile, a new product that quantifies customer satisfaction with companies’ mobile apps and mobile sites in order to identify improvements that can generate the greatest returns.
Ann Arbor-based ForeSee Results announced that it has launched a mobile portal application that will enable clients to access customer satisfaction scores from an iPhone, allowing immediate access to critical voice-of-customer data from the user-friendly iPhone touch screen.
Ann Arbor-based ForeSee Results has released its annual holiday survey showing that while many e-retailers had a holiday to celebrate, customer satisfaction with the top 40 online retailers overall has fallen since last year.