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Research Reveals E-Government Outperforms Private Sector in Citizen SatisfactionForeSee, the global leader in technology-driven customer experience analytics, today released the 2013 third-quarter E-Government Satisfaction Index in partnership with the American Customer Satisfaction Index. The report revealed that federal government websites led their private sector counterparts in citizen satisfaction and that people increasingly turn to mobile devices to access the Internet.
ACSI: e-Government Satisfaction StagnatesCitizen satisfaction with government websites remained flat in the latest American Customer Satisfaction Index E-Government Satisfaction Index, released Tuesday in partnership with the Ann Arbor customer analytics firm ForeSee.
Mobile Offers Means For Government Agencies To Increase Web SatisfactionNearly one in three visitors to federal government Web sites are accessing those sites via a mobile phone or tablet, according to the latest American Customer Satisfaction Index E-Government Satisfaction Index, released Monday in partnership with the Ann Arbor customer experience analytics firm ForeSee.
E-Government Satisfaction Remains Strong, According to ACSI and ForeSeeDespite a slight dip in the third quarter, citizen satisfaction with federal government Web sites remains near record highs, according to the American Customer Satisfaction Index E-Government Satisfaction Index, released Tuesday in partnership with the Ann Arbor-based customer experience analytics firm ForeSee.
Citizen Satisfaction With E-Government Slips

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