Ann Arbor-based ForeSee Thursday released a benchmark report on customer satisfaction trends for news and entertainment Web and mobile sites in the first quarter of 2013.
Customers give high marks to Southwest Airlines for providing the best mobile experience, making the airline the one to beat on mobile devices as well as in the air, according to new research from the Ann Arbor-based customer experience analytics firm ForeSee.
According to the American Customer Satisfaction Index’s annual E-Commerce Report, produced in partnership with the Ann Arbor-based customer experience analytics firm ForeSee, customer satisfaction with e-commerce websites continues to rise, gaining 1.2 percent to 81.1 on the ACSI’s 100-point scale.
Amazon is extending its domination of e-retail into the mobile platform, according to the ForeSee Mobile Satisfaction Index: Holiday Retail Edition, released Tuesday by the customer experience analytics firm ForeSee.
Luxury shoppers are more likely to use mobile channels when shopping but are slightly less satisfied with e-commerce overall, according to the Luxury E-Retail Satisfaction Index released today by the Ann Arbor-based customer experience analytics firm ForeSee.
Internet-retail giant Amazon remains at the head of the class, according to the annual Holiday E-Retail Satisfaction Index released last week by customer experience analytics firm ForeSee.
Released today by ForeSee, the global leader in technology-driven customer experience analytics, a first-of-its-kind study of the customer experience of mobile apps and websites of 17 major financial services companies shows little differentiation and a lot of opportunity.
ForeSee, the global leader in customer experience analytics, Wednesday released its annual healthcare satisfaction benchmark that shows the strong link between customer satisfaction and its impact on future behaviors for healthcare customers and patients.
ForeSee, an Ann Arbor-based provider of customer experience analytics, Monday announced a partnership with Branding Brand, a Pittsburgh-based mobile platform that powers mobile commerce sites and apps.
Despite a slight dip in the third quarter, citizen satisfaction with federal government Web sites remains near record highs, according to the American Customer Satisfaction Index E-Government Satisfaction Index, released Tuesday in partnership with the Ann Arbor-based customer experience analytics firm ForeSee.